FREQUENTLY ASKED QUESTIONS
We accept all returns for merchandise that has not been worn and that has the original tags attached. Defective merchandise may also be returned for a full refund. Further, we provide a UPS return label to make returning even easier. If the UPS label is used a deduction of $5.95 will be taken off the refund amount.
You will find a prepaid return shipping label and returns/exchange form inside your package. Please fill out the form and indicate whether you would like a credit or exchange. If you would like an email confirmation of the credit, please include your email address on the form. You may call UPS to schedule a pick-up, or simply drop the package off at a UPS box or store. The UPS label is $5.95 or you may use the return shipping method of your choice.
Please ship your returns to:
ATTN: Internet Returns
2105 NW 86th Avenue
Doral, FL 33122
You may track your return by keeping a copy of the return shipping label, or by writing down the tracking number, and visiting www.ups.com. After the return is received at our warehouse in Miami (up to 7 days from the time you shipped it), it typically takes 2 to 3 weeks for the credit to be made to your account. Some credit cards companies take several additional days to weeks to reflect the credit.
Yes, there is a flat rate international shipping charge of $25.00 per order. We ship anywhere that UPS can ship. Please be aware that there may be customs fees charged by your country that Tail is not responsible for. We do not pay return shipping costs for items that are returned or exchanged on international shipments. International excahnges will be charged $25.00 for the exchange order to ship.
We use UPS as our shipper. After you receive your shipping confirmation/tracking information, you can track your order at (www.ups.com). UPS does not deliver to post office boxes, so please include a physical street address. Orders are shipped Monday-Friday. Expedited orders include business days only (M-F). For example, an order placed after 3 pm (EST) on Friday for which overnight delivery is requested will be shipped on Monday for delivery the following morning.
Expedited orders received by 3 p.m. EST are guaranteed to ship on the same day. Orders shipped using our free ground service typically ship within 24 hours.
Have the Tail retailer call our Customer Service Department to special order it for you. You can also check here, online, for the style and size you may be looking for.
Ask the gift buyer where they purchased the item. Contact the place of purchase for information regarding their exchange policy. If it is a style that we also have in stock, you may also contact us for any exchange.
Most of our sizes run XS-XL and 2-18 (size 20 and XXL are available in specific styles). If your store does not carry your size in an item, please ask about their special order policy. You may also check back here as we continually update availability.
Tail's fashion merchandise is created on a seasonal basis. Our colors and styling will change to reflect the latest trends and fashions. We strive to keep our fit consistent and use many of our most successful styles and fabrics from season to season. Our Essentials line is a collection of styles and colors that are in stock on a year-round basis. Visit your nearest Tail retailer or check back here to see the latest collection.
Please contact us at firstname.lastname@example.org and give us the names of cities in close proximity to you. We will contact you with the closest Tail retailer.
Yes, we have one outlet store in Savannah, Georgia. It is open Monday - Friday from 10:00 am to 3:00 pm EST. It is located at: 8 Mall Court, Savannah, GA 31406 and can be reached at 888.906.1341.
As is the case with all e-commerce sites, it depends on your location and the states in which the retailer has a presence. The shopping cart will automatically calculate and apply sales tax where necessary.