Shipping & Returns
Tail offers free standard shipping for any orders over $100 (cart subtotal) shipped within the continental United States! Orders less than $100 will be shipped at a flat rate of $5.95 for UPS standard ground delivery.
- Orders received Monday through Friday will ship within 48 hours of receipt, excluding holidays and weekends.
- Collegiate or embellished styles will ship 5 business days after the order is received.
- UPS provides our shipping services and does not deliver to post office boxes so please provide a physical address to avoid a delay in shipping.
- 3-Day Business Shipping $15.00
- 2-Day Business Shipping $20.00
- 1-Day Business Shipping $40.00
Expedited orders received by 3:00 pm EST Monday through Friday are guaranteed to ship the same day. Expedited shipping is not available outside the continental United States.
- Tail charges a flat rate of $25 to any country, as well as Hawaii and Alaska. We ship anywhere that UPS can ship to. Please be aware that there may be duty or custom fees charged by your country that are not Tail’s responsibility. Also, return shipping charges are the customer’s responsibility as well as $25.00 for any exchange order requested.
Returns or exchanges are happily accepted. Return or exchange merchandise may be returned by affixing the UPS prepaid return shipping label provided with your original order. Please take a moment to complete the return/exchange form included with your order. If using the prepaid return label provided, $5.95 will be deducted from your refund. Once your return is received, please allow a minimum of 15 business days for the return to be completed. Please note that logoed or embroidered styles may not be returned unless defective.
If you prefer you may choose the return shipping service of your choice and a full refund for merchandise returned will be processed. Please choose a return shipping service that provides tracking information. Once your return is received, please allow a minimum of 15 business days for the refund to be processed. Returns and exchanges should be shipped to:
ATTN: Internet Returns
2105 NW 86th
Avenue Doral, FL 33122
If making an exchange, please provide detailed information for the style(s) requested in the exchange, including the style number, color, size and description. Please allow a minimum if 15 business days upon receipt of the exchange for the exchange to ship. Any return orders requesting an exchange are not charged the return shipping fee of $5.95.