Shipping & Returns

Standard Shipping

Tail offers free standard shipping for any orders over $100 (cart subtotal) shipped within the continental United States! Orders less than $100 will be shipped at a flat rate of $5.95 for UPS standard ground delivery.

  • Orders received Monday through Friday will ship within 48 hours of receipt, excluding holidays and weekends.
  • UPS provides our shipping services and does not deliver to post office boxes so please provide a physical address to avoid a delay in shipping.
  • Please see the map below for estimated time in transit from our warehouse (in business days). Subject to change due to holidays, weather conditions, etc.

Expedited Shipping

  • 3-Day Business Shipping                               $15.00
  • 2-Day Business Shipping                               $20.00
  • 1-Day Business Shipping                               $40.00

Expedited orders received by 3:00 pm EST Monday through Friday are guaranteed to ship the same day. If ordered after 3 pm EST on Friday, the order will ship out the following Monday (except on holidays). Expedited shipping is not available outside the continental United States.

 

Shipping/Returns Outside the Continental United States

  • Tail charges a flat rate of $25 to any country, as well as Hawaii and Alaska. Depending on your location, we will send either UPS or USPS. Europe and Canada will receive packages via USPS. Please be aware that there may be duty or custom fees charged by your country that are not Tail’s responsibility. By purchasing, the customer accepts FULL responsibility of duty or custom fees. Also, return shipping charges are the customer’s responsibility as well as $25.00 for any exchange order requested.

 

Returns and Exchanges

Returns or exchanges are happily accepted on all unworn items with the hangtags still attached. We stand behind our products and want our customers to be pleased with their purchase.

RETURNS:

Refunds will be issued in the same form as your original payment method. For purchases made with a gift card, a new gift card will be issued. If returning an item greater than 120 days old, we will ask for personal identification and a return will be provided via a Tail Activewear Gift Card. (Gift Cards cannot be redeemed for cash). If returning a gift, you'll receive your refund only on a Tail Activewear Gift Card.

Please take a moment to complete the return/exchange form included with your order. If using the prepaid return label provided, $5.95 will be deducted from your refund. Return shipping charges are the customer’s responsibility if the customer is returning from outside of the Continental United States. Once your return is received, please allow a minimum of 15 business days for the return to be processed. Unfortunately, we cannot refund original shipping charges.

If you prefer, you may choose the return shipping service of your choice and a full refund for merchandise returned will be processed. Please choose a return shipping service that provides tracking information. Returns and exchanges should be shipped to:

Tail Activewear
ATTN: Internet Returns
2105 NW 86th 
Avenue Doral, FL  33122

 

EXCHANGES:

We do offer free exchanges for customers within the Continental United States. If making an exchange, please provide detailed information for the style(s) requested in the exchange, including the style number, color, size and description. Please allow a minimum of 15 business days upon receipt of the exchange for the exchange to ship. Any return orders requesting an exchange are not charged the return shipping fee of $5.95.

Read More...