Tail offers free standard shipping for any orders over $100 (cart subtotal) shipped within the continental United States! Orders less than $100 will be shipped at a flat rate of $5.95 for UPS standard ground delivery.
Expedited orders received by 3:00 pm EST Monday through Friday are guaranteed to ship the same day. Expedited shipping is not available outside the continental United States.
Returns or exchanges are happily accepted on all unworn items with the hangtags still attached. We stand behind our products and want our customers to be pleased with their purchase.
Refunds will be issued in the same form as your original payment method. For purchases made with a gift card, a new gift card will be issued. If returning an item greater than 120 days old, we will ask for personal identification and a return will be provided via a Tail Activewear Gift Card. (Gift Cards cannot be redeemed for cash). If returning a gift, you'll receive your refund only on a Tail Activewear Gift Card.
Please take a moment to complete the return/exchange form included with your order. If using the prepaid return label provided, $5.95 will be deducted from your refund. Return shipping charges are the customer’s responsibility if the customer is returning from outside of the Continental United States. Once your return is received, please allow a minimum of 15 business days for the return to be processed. Unfortunately, we cannot refund original shipping charges.
If you prefer, you may choose the return shipping service of your choice and a full refund for merchandise returned will be processed. Please choose a return shipping service that provides tracking information. Returns and exchanges should be shipped to:
ATTN: Internet Returns
2105 NW 86th
Avenue Doral, FL 33122
We do offer free exchanges for customers within the Continental United States. If making an exchange, please provide detailed information for the style(s) requested in the exchange, including the style number, color, size and description. Please allow a minimum of 15 business days upon receipt of the exchange for the exchange to ship. Any return orders requesting an exchange are not charged the return shipping fee of $5.95.