Frequently Asked Questions
What is your return policy?
Tail gladly accepts returns of unworn or defective merchandise purchased online or by phone for delivery that shipped to an address within the continental U.S. for a full refund or exchange within 120 days of original purchase. Defective merchandise may also be returned for a full refund. Styles sold as “Final Sale” are not eligible for a refund. Customers can visit https://returns.tailactivewear.com/. Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email. Use of the prepaid shipping label will deduct $5 from your return. For any orders coming from outside the Continental United States, return shipping charges are the customer’s responsibility as well as $25.00 for any exchange order requested.
For more details on our shipping and return policy, please visit: https://www.tailactivewear.com/pages/shipping-returns
When can I expect my account to be credited?
Once your items are received and inspected by Tail, you'll get your refund typically within 2 business days.
Refunds will be issued in the same form as your original payment method. For purchases made with a gift card, a new gift card will be issued. If returning an item greater than 120 days old, we will ask for personal identification and a return will be provided via a Tail Activewear Gift Card. (Gift Cards cannot be redeemed for cash). If returning a gift, you'll receive your refund only on a Tail Activewear Gift Card.
Do you ship internationally?
Yes, there is a flat rate international shipping charge of $25.00 per order. We ship anywhere that UPS can ship. Please be aware that there may be customs fees charged by your country that Tail is not responsible for. By purchasing, the customer accepts FULL responsibility of duty or custom fees. We do not pay return shipping costs for items that are returned or exchanged on international shipments. International exchanges will be charged $25.00 for the exchange order to ship.
How will my order be shipped?
We use UPS as our shipper. After you receive your shipping confirmation/tracking information, you can track your order at (www.ups.com). UPS does not deliver to post office boxes, so please include a physical street address. Orders are shipped Monday-Friday. Expedited orders include business days only (M-F). For example, an order placed after 3 pm (EST) on Friday for which overnight delivery is requested will be shipped on Monday for delivery the following morning.
If I request an expedited shipping method, when does my order have to be received in order to ship on the same day?
Expedited orders received by 3 p.m. EST are guaranteed to ship on the same day. Orders shipped using ground service typically ship within 24 hours.
I saw a Tail item I liked but the store didn't have it in my size. What can I do?
Have the Tail retailer call our Customer Service Department to special order it for you. You can also check here, online, for the style and size you may be looking for.
I received a Tail item as a gift but it's the wrong size. How can I exchange it?
Ask the gift buyer where they purchased the item. Contact the place of purchase for information regarding their exchange policy.
What styles do you carry in larger sizes?
Most of our sizes run XS-XL and 2-18 (size 20 and XXL are available in specific styles). If your store does not carry your size in an item, please ask about their special order policy. You may also check back here as we continually update availability.
I bought a Tail garment a while ago and like the fabric/style/fit. Where can I buy the same style and does it come in different colors or patterns?
Tail's fashion merchandise is created on a seasonal basis. Our colors and styling will change to reflect the latest trends and fashions. We strive to keep our fit consistent and use many of our most successful styles and fabrics from season to season. Our Essentials line is a collection of styles and colors that are in stock on a year-round basis. Visit your nearest Tail retailer or check back here to see the latest collection.
Do I have to pay sales tax on Internet orders?
As is the case with all e-commerce sites, it depends on your location and the states in which the retailer has a presence. The shopping cart will automatically calculate and apply sales tax where necessary.
What does the "lifetime warranty" cover?
The warranty is lifetime on materials and manufacturing. Consumers must follow care instructions. If a product fails, we will replace it with product of equal or greater value. Must return defective product to retailer that product was originally purchased from. Fit is not under warranty. Fabric pilling is not covered by warranty.
Do you have an outlet store?
Yes, we have one outlet store in Savannah, Georgia. It is open Monday - Friday from 10:00 am to 4:00 pm EST. It is located at: 8 Mall Court, Savannah, GA 31406 and can be reached at 800-876-8245.
Where can I inquire about employment opportunities at Tail Activewear?
If you are interested in employment opportunities at Tail Activewear, please e-mail your resume to firstname.lastname@example.org. A list of open positions can be found at tailactivewear.com/t/jobs.