Frequently Asked Questions

Check out our frequently asked questions below.
If you still can't find your answer, please contact us at web@tailactivewear.com or via phone at 888-906-1341.

Our team is available Monday to Friday 9AM to 5PM EST, excluding holidays.

 

1. Popular Questions

What are my shipping options?

Tail offers free standard shipping for any orders over $100 (cart subtotal after discounts have been applied) shipped within the continental United States! Orders less than $100 will be shipped at a flat rate of $5.95 for UPS standard ground delivery.

UPS provides our shipping services and does not deliver to post office boxes so please provide a physical address to avoid a delay in shipping.

Expedited Shipping: 3-Day Business Shipping $15.00
2-Day Business Shipping $20.00
1-Day Business Shipping $40.00

Expedited orders received by 3:00 pm EST Monday through Friday are guaranteed to ship the same day, excluding holidays. Expedited shipping is not available outside the continental United States.

We do ship outside of the Continental U.S. and there is a flat rate shipping charge of $25.00 per order. Please be aware that there may be customs fees charged by your country that Tail is not responsible for. By purchasing, the customer accepts FULL responsibility of duty or custom fees

When will my order ship?

All orders ship within 1-2 business days from the date of your order confirmation. All orders received before 3pm EST will be processed same day; any orders placed after 3pm EST will be processed on the following business day. Orders placed Friday after 3pm EST will ship the following Monday, excluding holidays.

You will be emailed UPS tracking information when the order ships. After you receive your shipping confirmation/tracking information, you can track your order at (www.ups.com). UPS does not deliver to post office boxes, so please include a physical street address. Orders are shipped Monday-Friday. Expedited orders include business days only (M-F).

How do I cancel or change my order?

If you need to change or cancel your order, please contact us immediately at web@tailactivewear.com or 888-906-1341. Once our warehouse has processed your order, we will be unable to make any changes.

What is your return and exchange policy?

Tail gladly accepts returns of unworn or defective merchandise purchased online or by phone for delivery that shipped to an address within the continental U.S. for a full refund or exchange within 120 days of original purchase. Defective merchandise may also be returned for a full refund. Styles sold as “Final Sale” are not eligible for return or exchange. Customers can visit https://www.returns.tailactivewear.com. Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email. Use of the prepaid shipping label will deduct $5 from your return. For any orders coming from outside the Continental United States, return shipping charges are the customer’s responsibility as well as $25.00 for any exchange order requested.

For more details on our shipping and return policy, please visit: https://www.tailactivewear.com/pages/shipping-returns

2. Placing an Order

Applying Discount Codes

To apply your discount code at checkout, please type the appropriate code into the box that says “Gift Card or Discount Code” then click “apply”.

Please note: on a mobile device or tablet, you may need to click on “Show order summary” to see this box.

If your discount code was successfully applied, you will see the discount reflected right away. If you happen to complete checkout and the discount code was not applied, please email us at web@tailactivewear.com.

Using a gift card

Have a gift card, but don’t know its balance? Email us at web@tailactivewear.com or give us a call at 888-906-1341 during normal business hours. If applicable, have the number on the back of your card readily available.

All Tail gift cards are only redeemable online through tailactivewear.com. They can be any amount up to $500 and cannot be purchased at a discount. Sales tax will not be applied to the purchase of gift cards, but it will be applied to the purchase being paid for by gift card. Our gift cards have no expiration date, service charges, or dormancy fees. They’re non-refundable and cannot be redeemed for cash.

To apply your gift card at checkout: please type the 16-character code into the box that says “Gift Card or Discount Code” then click “apply”. Please note: on a mobile device or tablet, you may need to click on “Show order summary” to see this box.

Out of Stock Items

Tail's fashion merchandise is created on a seasonal basis. Our colors and styling will change to reflect the latest trends and fashions. We strive to keep our fit consistent and use many of our most successful styles and fabrics from season to season. Our Essentials line is a collection of styles and colors that are in stock on a year-round basis. Visit your nearest Tail retailer or check back here to see the latest collection.

Damaged Items

We're so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged or incorrect, please process the exchange or return through our returns site (returns.tailactivewear.com), please make note that the item was damaged upon receipt. You can also email us at web@tailactivewear.com and we will work with you to arrange a return, replacement or refund.

Final Sale

Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit. Final Sale will be noted in red directly under the product name.

Checkout

We accept Visa, Mastercard, American Express, Discover, Google Pay and Amazon Pay. Please only click “Place Order” button one time to avoid multiple authorizations.

Did you just place an order and are already seeing a charge on your bank account? That’s what we call an “authorization.” This is common bank practice that ensures you have sufficient funds and verifies account authenticity. Depending on your bank, the authorization usually clears within 48 – 72 hours. If you need to speed up that process, contact your credit card’s issuing bank. Please note: You can use multiple Gift Cards per order. We are unable to split tender by multiple credit cards. We do not accept checks, cash, or money orders online.

If an error message appeared after you click “Place Order,” then there may be an issue with the billing and/or shipping information entered. Double check—even triple check—that the billing information you entered during checkout is an exact match to the information your credit card provider has on file. This information includes cardholder’s name as it appears on card, billing address, credit card number, expiration date, and CSV code.

Size Guide

You can find our size chart here: https://www.tailactivewear.com/pages/size-chart. Please note that if you are in-between sizes, you may prefer the next size larger.

3. Shipping & Payment Information

Shipping within the Continental U.S.

Tail offers free standard shipping for any orders over $100 (cart subtotal after discounts have been applied) shipped within the continental United States! Orders less than $100 will be shipped at a flat rate of $5.95 for UPS standard ground delivery.

UPS provides our shipping services and does not deliver to post office boxes so please provide a physical address to avoid a delay in shipping.

Expedited Shipping:
3-Day Business Shipping $15.00
2-Day Business Shipping $20.00
1-Day Business Shipping $40.00

Expedited orders received by 3:00 pm EST Monday through Friday are guaranteed to ship the same day, excluding holidays. Expedited shipping is not available outside the continental United States.

Shipping outside the Continental U.S.

Tail charges a flat rate of $25 to any country, as well as Hawaii and Alaska. We ship to anywhere that UPS can ship. Please be aware that there may be duty or custom fees charged by your country that are not Tail’s responsibility. By purchasing, the customer accepts FULL responsibility of duty or custom fees.

Shipping Restrictions

We are unable to ship to P.O. boxes, please provide a physical address to avoid a delay in shipping.

Payment Options

We accept Visa, Mastercard, American Express, Discover, Google Pay and Amazon Pay. Please only click “Place Order” button one time to avoid multiple authorizations.

Did you just place an order and are already seeing a charge on your bank account? That’s what we call an “authorization.” This is common bank practice that ensures you have sufficient funds and verifies account authenticity. Depending on your bank, the authorization usually clears within 48 – 72 hours. If you need to speed up that process, contact your credit card’s issuing bank. Please note: You can use multiple Gift Cards per order. We are unable to split tender by multiple credit cards. We do not accept checks, cash, or money orders online.

If an error message appeared after you click “Place Order,” then there may be an issue with the billing and/or shipping information entered. Double check—even triple check—that the billing information you entered during checkout is an exact match to the information your credit card provider has on file. This information includes cardholder’s name as it appears on card, billing address, credit card number, expiration date, and CSV code.

Sales Tax

As is the case with all e-commerce sites, it depends on your location and the states in which the retailer has a presence. The shopping cart will automatically calculate and apply sales tax where necessary.

4. Order Information & Concerns

Order Processing

All orders are fulfilled by our warehouse, located in Florida within one or two business days from the date of your order confirmation. Our business days are Monday thru Friday, excluding federal holidays within the United States. All orders received before 3pm EST will be processed same day; any orders placed after 3pm EST will be processed on the following business day. Please allow additional processing time for orders placed during sale promotions and on or around federal and U.S. holidays.

We try to send out your order confirmation email within moments of you placing an order. But things happen—if you do not receive an order confirmation email within 24 hours of placing your order, please check your spam as it may have been flagged. And if you are still unable to locate your order confirmation, please email us at web@tailactivewear.com or call us at 888-906-1341 to retrieve the order information.

Check Order Status

If you have an account with us, log in to see your order history. Click on the order you are checking on to see the order details, payment status, fulfillment status and tracking information.

As soon as your order is placed, you should receive a confirmation email. We’ll send you a separate email with UPS tracking information once your order ships. If you have not received an order confirmation email, please check your spam folder and make sure web@tailactivewear.com is on your safe list.

Order Change

If you need to change or cancel your order, please contact us immediately at web@tailactivewear.com or 888-9061341. Once our warehouse has processed your order, we will be unable to make any changes.

Inventory Error

This doesn’t happen often, but if your order was cancelled because the item you selected became no longer available or is out of stock, you’ll hear from us via email within three business days of placing your order. We also try to reach out to see if you would like to replace the out of stock item(s) and if we do not hear from you, we will cancel the out of stock item off your order, issue a refund and ship the remaining item(s) on your order.

Price Adjustment

We offer a one-time price adjustment if an item is marked down within 14 days of your order date. Items purchased using a promotion code or other discount aren't eligible for a price adjustment unless you used only a free shipping discount. "Final sale" items are not eligible for a price adjustment.

To get a price adjustment, contact us within 14 days of your order date. Have your order number ready when you call or email (it is on the order confirmation in your email). If your purchase is eligible for a price adjustment, we refund you the difference in your original form of payment.

5. Returns/Exchanges

Domestic Returns

We stand behind our products and want our customers to be pleased with their purchase. Tail gladly accepts returns of unworn or defective merchandise purchased online or by phone for delivery that shipped to an address within the continental U.S. for a full refund or exchange within 120 days of original purchase. Styles sold as “Final Sale” are not eligible for return or exchange. If using our prepaid return label, your refund will be less $5. For more details on our shipping and return policy, please visit: https://www.tailactivewear.com/pages/shipping-returns

Download the return form to include in your package here: https://www.tailactivewear.com/pages/shipping-returns.

International Returns

If returning an item from outside the Continental U.S., the customer is responsible for all return shipping fees, duties and taxes associated for returning any item, as well as $25.00 for any exchange order requested. No prepaid return labels will be provided.

Download the return form to include in your package here: https://www.tailactivewear.com/pages/shipping-returns.

Exchanges

We do offer free shipping with exchanges for customers within the Continental United States. If making an exchange, visit: https://returns.tailactivewear.com/ and select the item and the new size requested. A new order will be processed right away for the new size(s) using an Instant Refund Voucher. Any return orders requesting an exchange are not charged the return shipping fee of $5. Styles sold as “Final Sale” are not eligible for return or exchange.

Final Sale Items

Styles sold as “Final Sale” are not eligible for return or exchange.

Start a Return

To begin a return, please follow these instructions:

1. Visit: https://returns.tailactivewear.com/
2. Enter the email address associated with the original order, you will then receive an email with a link that will direct you to your order history and verify your identity.
3. Choose the items you are returning, as well as the reason why.
4. Once your return is authorized, you will receive step-by-step instructions and a prepaid shipping label via email. Use of the prepaid shipping label will deduct $5 from your return.
5. You will also receive an instant refund voucher that you can use as a gift card if you choose to. If you do not want it, simply ignore the voucher and your refund will go back on to your original form of payment once received and inspected.
6. Once your items are inspected by Tail, you will get your refund typically within 5-10 business days after delivery to our warehouse.

Instant Refund Vouchers

The instant refund voucher is provided automatically for your convenience in the event that you would like to order something else. If you don't want to place an order with the voucher, then please disregard the code. We will credit all funds on the voucher back to your original form of payment after your return has been received and inspected by our warehouse.

Tracking My Return & Refund

Exchanging an Item that I bought somewhere else

You will need to process the return/exchange through the retailer that the item was originally purchased.

6. Other

Forgot my Password

These things happen. Visit our sign-in page (LINK) and click on “Forgot password?” Then follow the prompts to reset it.

Can’t Log into my account

Please email us at web@tailactivewear.com, we will need to send you an activation email.

Writing a Product Review

In order to write a review on a product, you just search by SKU or product name, open up the product page you are interested in reviewing, then you click on "write a review" directly underneath the product description on the right-hand side of the product page.

Warranty

i. We stand behind our product and offer a lifetime warranty. The warranty is lifetime on materials and manufacturing. Consumers must follow care instructions. If a product fails, we will replace it with product of equal or greater value. Must return defective product to retailer that product was originally purchased from. Fit is not under warranty. Fabric pilling is not covered by warranty.

Product Care

Most of our products are easy care. There are care instructions on each product page. Generally, we recommend machine wash cold and tumble dry low. If you need to iron, use medium to low heat and place a towel between the iron and the garment. Make sure to move quickly across the garment. A steamer is also useful for removing any persistent wrinkles. For accessories, we recommend spot clean only.

Store Locater

Please visit our store locater page here: https://www.tailactivewear.com/apps/store-locator/ to search by zip code. Our major retailer partners are also listed below the map.

Employment Opportunities

If you are interested in employment opportunities at Tail Activewear, please e-mail your resume to hr@tailactivewear.com.