Shipping & Returns

Standard Shipping


Tail offers free standard shipping for any orders over $100 (cart subtotal after discounts have been applied) shipped within the continental United States! Orders less than $100 will be shipped at a flat rate of $5.95 for UPS standard ground delivery.

  • Orders received Monday through Friday will ship within 48 hours of receipt, excluding holidays and weekends.
  • UPS provides our shipping services and does not deliver to post office boxes so please provide a physical address to avoid a delay in shipping.
  • Please see the map below for estimated time in transit from our warehouse (in business days). Subject to change due to holidays, weather conditions, etc.

Expedited Shipping


  • 3-Day Business Shipping $15.00
  • 2-Day Business Shipping $20.00
  • 1-Day Business Shipping $40.00

Expedited orders received by 3:00 pm EST Monday through Friday are guaranteed to ship the same day, excluding holidays. Expedited shipping is not available outside the continental United States.

Return and Exchange Policy within the Continental U.S.

We stand behind our products and want our customers to be pleased with their purchase. Tail gladly accepts returns of unworn or defective merchandise purchased online or by phone for delivery that shipped to an address within the continental U.S. for a full refund or exchange within 120 days of original purchase. Styles sold as “Final Sale” are not eligible for a refund.

Shipping/Returns Outside the Continental United States

Tail charges a flat rate of $25 to any country, as well as Hawaii and Alaska. We ship to anywhere that UPS can ship. Please be aware that there may be duty or custom fees charged by your country that are not Tail’s responsibility. By purchasing, the customer accepts FULL responsibility of duty or custom fees.

Tail gladly accepts returns of unworn or defective merchandise purchased online or by phone for a full refund or exchange within 120 days of original purchase. Styles sold as “Final Sale” are not eligible for a refund. Please note the customer is responsible for all return shipping fees, duties and taxes associated for returning any item, as well as $25.00 for any exchange order requested.

 

RETURNS:

Refunds are issued in the same form as your original payment method. For purchases made with a gift card, a new gift card is issued. If returning an item greater than 120 days old, please provide personal identification to receive a refund via a Tail Activewear Gift Card. (Gift Cards cannot be redeemed for cash). If returning a gift, you will receive your refund only on a Tail Activewear Gift Card. Unfortunately, we cannot refund original shipping charges.

To begin a return, please follow these instructions:

  1. Visit: https://returns.tailactivewear.com/
  2. Enter the email address associated with the original order to pull up your order history.
  3. Choose the items you are returning, as well as the reason why.
  4. Once your return is authorized, you will receive step-by-step instructions and a prepaid shipping label via email. Use of the prepaid shipping label will deduct $5 from your return.
  5. Once your items are inspected by Tail, you will get your refund typically within 5 business days.

If you prefer, you may choose the return shipping service of your choice and a full refund for merchandise returned will be processed. Please choose a return shipping service that provides tracking information. Returns and exchanges should be shipped to:

Tail Activewear
ATTN: Internet Returns
2105 NW 86th Avenue

Doral, FL  33122

 

EXCHANGES:

We do offer free shipping with exchanges for customers within the Continental United States. If making an exchange, visit: https://returns.tailactivewear.com/ and select the item and the new size requested. A new order will be processed right away for the new size(s) using an Instant Refund Voucher. Any return orders requesting an exchange are not charged the return shipping fee of $5.