Thank you for your patience as we work hard to move our warehouse to a new location. Shipping times may be slower than usual, but we are working hard to ship orders as quickly as possible.
SHIPPING
Standard Shipping
Tail offers free standard shipping for any orders over $150 (cart subtotal after discounts have been applied) shipped within the continental United States! Orders less than $150 will be shipped at a flat rate of $5.95 for UPS SurePost delivery. Orders for Hawaii or Alaska will ship using USPS Priority at a flat rate of $10.00.
- Orders received Monday through Friday typically ship within 48 hours of receipt, excluding holidays and weekends.
- UPS provides our shipping services through UPS Ground; your package is picked up from our warehouse by UPS and delivered directly to your address by their delivery network.
- Please see the map below for estimated time in transit from our warehouse (in business days). Subject to change due to holidays, weather conditions, etc.
Expedited Shipping
- 3-Day Business Shipping $20.00
- 2-Day Business Shipping $30.00
- 1-Day Business Shipping $40.00
Expedited orders received by 2:00 pm EST Monday through Thursday and on Friday before 12:00 pm EST are guaranteed to ship the same day, excluding holidays. Expedited shipping is not available outside the continental United States.
Shipping Outside the United States
Tail charges a flat rate of $25 to any country that UPS can ship to. Any applicable duties and taxes will be calculated and displayed during the checkout process. We are partnered with Zonos, an international checkout feature that allows for duties and taxes on orders to be paid upfront instead of after the package has already landed. The duties and taxes assessed are determined by UPS in conjunction with your country’s laws, so any taxes and duties that are defined are in no way determined by Tail nor does our company benefit from these charges. Any monies collected for duties and taxes are paid to the government. Tail is paid only for the goods sold and the $25 USD shipping fee.
RETURNS & EXCHANGES
We have a 120-day return policy, which means you have 120 days from the date of purchase to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging.
All items marked FINAL SALE will not be eligible for a refund, exchange or store credit.
To start your online return please click here.
If you purchased the $2.98 unlimited free returns & exchanges protection at the original time of checkout, there is no cost to return the package. You will be able to submit a return for a full refund to your original payment method or store credit or exchange and receive a pre-paid label through the Re:do return portal. The returns & exchanges protection applies only to the order with which it was purchased.
Returns for refunds processed through our returns portal with a value less than $300 will be refunded within 1-2 business days of delivery back to our warehouse. For returns processed through our returns portal with a refund amount exceeding $300, the refund will process once our warehouse receives the package and processes the items. This may take approximately 10-15 business days.
If you did not purchase the $2.98 free returns & exchanges protection at the original time of checkout, you will be still be able to process your return or exchange through the Re:do return portal; however, you will be responsible for the return shipping label fee at a discounted rate.
For purchases made with a gift card, the refund will go back on to the gift card(s) used for the original purchase. If returning an item greater than 120 days old, please provide personal identification to receive a refund via a Tail Activewear Gift Card. Gift Cards cannot be redeemed for cash. If returning a gift, you will receive your refund only on a Tail Activewear Gift Card. Unfortunately, we cannot refund original shipping charges. Refunds on credit cards can take up to 10 business days to post to your statement after they have been issued back to your original form of payment.
If you prefer, you may choose the return shipping service of your choice and a full refund for merchandise returned will be processed. Please choose a return shipping service that provides tracking information. Returns and exchanges should be shipped to:
Tail Activewear
ATTN: Internet Returns
8800 NW 24th Terrace
Doral, FL 33172
Download the return form to include in your package here.
In the unlikely event that your package is missing an item or contains an incorrect item, please contact us within 14 days of receiving your order. This allows us to promptly process a refund or ship the correct item to you. Items reported as missing or incorrect after this 14-day window may not be eligible for a refund or replacement.
